Privacy Policy

1. Information We Collect

We collect personal information in several ways. When you visit our website, certain technical data such as your IP address, browser type, device information, and pages visited may be automatically collected through cookies and analytics tools. When you voluntarily submit information—such as through contact forms, quote requests, WhatsApp links, email, or LinkedIn lead forms—we may collect your name, business email, phone number, company name, and details related to your logistics or freight requirements. In addition, if you interact with third-party platforms or communication tools linked from our website (such as WhatsApp or social media), we may receive basic engagement data as permitted by those platforms. All information collected is used solely for business communication, service delivery, and operational improvement.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries, quotes, or service requests

• Provide and deliver logistics services (freight forwarding, customs clearance, warehousing, etc.)

• Communicate updates, service offers, and promotional materials (you may opt out)

• Improve and personalize our website and services

• Analyze usage trends, detect and prevent fraud, and enhance security

• Comply with legal obligations (customs, regulatory, audit)

3. Legal Basis for Processing (where applicable)

• Contract / Performance: To perform logistics services you request

• Legitimate interests: For fraud prevention, site improvement, customer support

• Consent: Where required by law, we will request your consent (e.g. marketing communications)

4. Data Sharing & Disclosure

We may share your data with:

• Service providers / subcontractors (e.g. customs brokers, warehousing, IT, analytics) who assist us

• Regulatory / government authorities when required (e.g. customs, compliance)

• Business partners / agents when you authorize or in context of service delivery

• In case of business transactions (merger, acquisition) — data may be transferred as part of assets

We will not sell your personal data to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, pixel tags, analytics tools, and similar technologies to:

• Recognize returning users

• Understand site usage

• Improve functionality

• Provide relevant content or ads

You may choose to disable cookies via your browser settings, but note some features of the site may not function properly.

6. International Transfers

Because DDU Express operates globally, your personal data may be stored and processed in countries other than your own. We take appropriate technical and organizational safeguards to protect your information when it is transferred across borders.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

• Lead form data: retained until inquiry is resolved (and possibly archived)

• Technical / analytics logs: retained in anonymized or aggregated form

8. Your Rights & Choices

Depending on where you live, you may have the following rights:

• Access your data

• Correct inaccurate or incomplete data

• Delete or restrict processing of your data

• Object to processing or withdraw consent

• Data portability (where applicable)

• Lodge a complaint with a data protection authority

To exercise these rights, contact us at ddu@ddu-express.com.

9. Marketing Communications & Opt-Out

We may send you promotional messages or newsletters if you opt in. You may unsubscribe at any time by following the instructions in those communications or contacting us.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us to request removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date and, where required, seek additional consent.

If changes are material, we will notify you via email or a notice on our Site before the change becomes effective.

13. Contact Us

If you have questions, requests, or concerns about this policy or your data, please contact:

DDU Express
Email: ddu@ddu-express.com
Phone/WhatsApp: +971 52 402 4910