Returns and claim management

With multiple hubs we’re providing local address points for customer returns.Today's return options are as important to e-shoppers as delivery options. If a local return policy is not available, the customer is unlikely to make an order. This applies to apparel mostly, but other e-Commerce segments are getting affected as well (e.g. cosmetics, household accessories, electronics, etc.).We offer two kinds of procedures how we approach returned parcels. Basic returns processing includes:

• Receipt of goods on the warehouse address - parcel assessment
• Scanning of 2 barcodes into our software
• Entering customer data and order numbers into our software (if readable)
• Storing until dispatch

Advanced returns processing includes:

• Receipt of goods on the warehouse address - parcel assessment
• Scanning of 2 barcodes into our software
• Entering customer data and order numbers into our software (if readable)
• Storing until dispatch
• Unpacking and damage assessment
• Items description in ENG, including 1-3x accompanying photos

During the pick-up and dispatch, items are re-packed into a larger box (or packing material) and sent to the destination address provided by the eshop. Parcel data are available via our web browser app or via API uploaded to your e-Commerce software. This will enable you to refund customers even before the items arrive at the final destination point. Thus your satisfaction rate and customer loyalty will get affected immediately. Customization of this steps is also possible for larger volumes. For reverse logistics post processing a filter process can be also implemented, e.g. resale, repair or unusable. We look forward to your inquiries!